FAQ

Frequently Asked Questions (FAQ)

1. Where do you ship from?

We work with trusted global suppliers to ensure high-quality products and reliable delivery. Depending on your location and the product ordered, your item may ship from one of our international warehouses.

2. How long will my order take to arrive?

Orders are processed within 1–3 business days and typically delivered within:

  • United States & Europe: 7–15 business days
  • Canada & Australia: 10–20 business days
  • Rest of the World: 10–25 business days

Shipping times may vary depending on your country and customs clearance.

3. How can I track my order?

Once your order has been shipped, you’ll receive a confirmation email with a tracking link. You can monitor your package’s progress directly through that link at any time.

4. What if I entered the wrong address?

Please contact us as soon as possible at relevra.store@gmail.com.
If your order hasn’t been shipped yet, we can update the address for you. Unfortunately, we cannot change the address once the package has been dispatched.

5. Do you offer free shipping?

Yes! We offer Free Worldwide Shipping on all orders — no minimum purchase required.

6. What if my package is delayed or lost?

If your order hasn’t arrived within the expected time frame, please contact us at relevra.store@gmail.com, and we’ll assist you in tracking or replacing your order if necessary.

7. What is your return policy?

We offer a 30-day return policy for all unused and undamaged items.
If you’re not satisfied with your purchase, please contact our support team to start the return process.

8. What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay. All transactions are processed securely through trusted payment providers.

9. Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders easily and receive exclusive offers.

10. How can I contact Relevra?

If you have any questions, concerns, or feedback, feel free to contact us at relevra.store@gmail.com — our team will be happy to help you.